Why Measure Employee Engagement using AER™?
Positive Employee Engagement (as measured by AER™) is linked to higher customer service productivity and overall higher levels of customer satisfaction and customer loyalty. – The Conference Board, (2003), Pont (2004) Confirmed by Scarlett Surveys and Client K (2007) AER™ measured employee engagement impacts the emotional and rational connections that customers have with your company and their [...]
AER™ Engaged Employees Contribute More
Our unique Associate Engagement Research™ measures the 15 validated drivers that affect employee engagement. Improving the AER Engagement index is proven to dramatically increase the positive discretionary efforts of your employees and the percent of work time focusing on work objectives and business goals. What else does improving your AER™ Index improve? Check out our other case [...]
Keep/Attract Your Top Talent with AER™
By using our Associate Engagement Research™ employee survey, this international client was able to see, first-hand, the effects of employee engagement on their annual departure rate. After reviewing their AER survey results, the client understood what specific engagement drivers needed particular attention to increase engagement as a means to decrease voluntary departures, and correlated AER engagement levels to departure rates as departures decreased [...]
How Associate Engagement Research Affects Stock Performance
Below are two stock performance histories of Fortune 100 clients while using our Associate Engagement Research™ and Engagement Leadership System. Both companies retained Scarlett Surveys over the period of years indicated. As a result, both companies experienced steadily increasing AER™ Engagement Index scores and engagement leadership skills which led to continuously improving business performance and stock value. Both companies used [...]
