Medicare Research Division
Scarlett Surveys International has conducted provider, supplier, and beneficiary satisfaction studies for Medicare contractors for over 14 years. We have surveyed millions of Medicare providers and beneficiaries, both online and via paper mail-out. We identify opportunities for cost-effective improvements that will yield the greatest increase in Provider satisfaction to enhance future contract consideration.
Specialists in conducting reliable survey research for Medicare contractors.
Unsurpassed Norms: Scarlett Surveys Medicare data is the most accurate Medicare satisfaction benchmark available.
Scarlett Surveys Medicare Research identifies specific opportunities for your organization to significantly increase Provider and/or Beneficiary satisfaction.
MCPSS EZ Form - Easier, Better, Faster
"Measuring Provider satisfaction is a key component of our efforts to reform the Medicare program..."
- CMS Acting Administrator Leslie Norwalk
The copyrighted Scarlett Surveys MCPSS EZ Form contains the same measures as the CMS Medicare Contractor Provider Satisfaction Survey (MCPSS) in a shorter, easier to complete format. This user-friendly questionnaire, exclusive to Scarlett Surveys, is used by Contractors to augment, enlarge and enhance Provider satisfaction data supplied to them in skeleton form by CMS. This richness of data helps Contractors identify opportunities for improvement and conduct scientific root-cause-analysis, thereby improving internal operations and service to Providers. Scarlett Surveys provides extensive analysis of Contractor performance data, clearly identifying service attributes that have the greatest impact on overall satisfaction.
Additional questions tailored to your organization can be added to the MCPSS EZ Form. Multiple survey methodologies, including paper mail and web-based technologies, ensure high participation. Spanish versions of all survey materials are available.
"Provider feedback is crucial for CMS to ensure its Contractors are providing good, quality service to Providers...we look forward to using survey data gathered each year to support claims processing improvements by Contractors."
- Acting Administrator Leslie Norwalk
"The executive summary is great! Your results give us a good picture of the things that we do well and the things that we need to work on."
- Medicare Contractor & Scarlett Client
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